As a community, the London Renters Union is committed to keeping the information our members and supporters share with us safe and secure in line with the Data Protection Act (1998) and the General Data Protection Regulation (GDPR).
Our data privacy promise
We will always do our very best to keep your data safe and secure. We will never share your data with any third party without your consent.
How we use your data
We collect information about contact details, address and so on so that we can stay in touch with our members and supporters and let them know about the activities of the union and how to get involved.
We collect very basic information about the housing situation of our members (e.g. type of tenancy, name of landlord) so that we can build an accurate picture of our membership. It is not necessary to provide this type information in order to become a member of participate in the London Renters Union.
Where a member shares with us information about their housing problems so that we can provide them with member support, we will store that information in accordance with this privacy notice but it will only be viewable by a very limited number of people.
Emails, text messages and phone calls
We use a third-party provider, MailChimp, to deliver our email newsletter and updates about our activities. We gather statistics around email opening and clicks using standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer by writing to firstname.lastname@example.org.
We occasionally also use phone calls and text messages to contact our members and supporters who have given their consent to be contacted in this way. If you do not wish to be contacted in this way, please email email@example.com.
How we keep your data safe
In order to store your data as securely as possible, we use professional database software provided by a company called Airtable. This software is widely recognised to be very secure and your data is always encrypted. We also store basic information (e.g. name and email address) in a database provided by MailChimp service. The entire MailChimp application is encrypted. From June 2020 we also collect some personally identifiable information on an open source analytics system called PostHog which we self-host on Heroku. All PostHog data is encrypted and is not accessible by third parties.
Only a very limited number of people have access to the information we store in our database (as of May 2018, just three). We have strict internal policies processes regarding access to and handling of your personal data. We work hard to keep your data safe and secure.
Some of the data centres used by Airtable and MailChimp are based in the US. PostHog data is stored solely in the EU. Any transfer and storage of personal data to Airtable and MailChimp servers in the US is governed by data processing agreements we hold with those companies, which guarantee the safety and privacy of your data in accordance with the relevant UK and EU legislation.
Your right to your data
You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer on firstname.lastname@example.org.
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JOIN THE LONDON RENTERS UNION
We’re a members-led, campaigning union and we’re taking action to make sure all Londoners have a decent, affordable and secure home. Join our community today and become part of the movement to transform the housing system.
Calling all renters: let us know how Covid has impacted your housing situation
Lewisham Branch is hosting a discussion
A training day for new members of the London Renters Union