NatWest branches shut down over discrimination against renters on benefits

Nov 23, 2018 | News

Renter unions successfully shut down NatWest branches across the country this Saturday over discrimination against renters claiming housing benefit.

Hundreds of people took part in protests at Natwest branches in seven cities today, including Brighton, Bristol, Glasgow, London, Newcastle, Manchester and Sheffield, organised by renter action groups ACORN, Living Rent and London Renters Union.

Protestors occupied NatWest branches in Sheffield and Manchester and in Bristol and London, NatWest branches were forced to close as protestors demanded #YesDSS.

A clause in Natwest bank’s buy-to-let mortgage terms rules out renting to “DSS” tenants. A landlord with a NatWest mortgage was recently required to wither pay a large penalty fee or evict their tenant, a vulnerable older woman claiming housing benefit.

Yesterday, NatWest contacted Acorn in an attempt to persuade campaigners to call off today’s protests while the bank reviews its “No DSS” clause.

But campaigners are demanding that Natwest immediately scrap the “No DSS” policy which is potentially in breach of the Equality Act 2010. The bank has also faced criticism from MPs for operating a “housing blacklist”.

Benefit claimants face significant discrimination in access to housing. According to research by Shelter and the National Housing Federation, six in ten landlords prefer not to rent to housing benefit claimants and one in three renters on housing benefit aren’t able to rent a home due to “no DSS” discrimination. Currently 1.5 million people living in the private rented sector claim housing benefit.

TSB and Santander have previously abolished similar policies to NatWest following campaigning by ACORN and Living Rent.

A spokesperson for the unions taking action said:

“NatWest’s blatant discrimination against housing benefit claimants is another reminder that our rigged housing system prioritises profits for landlords, investors and banks over everyone’s need for a decent home, and it should be brought to an end immediately.”

“We plan to keep the pressure on NatWest until it drops its “No DSS” clause. The housing crisis is bad enough already for people on low incomes without the added pressure of benefit discrimination. Renters claiming housing benefit face huge difficulties finding housing because landlords and agents won’t rent to them.”

“Ten years ago the British public paid an astronomical £45.5 billion to keep Natwest’s parent company RBS afloat. The public majority own NatWest so it’s a disgrace that the government is happy to let NatWest deny housing to vulnerable renters despite getting massive state support and losing £130bn since we bailed them out.”


We’re a members-led, campaigning union and we’re taking action to make sure all Londoners have a decent, affordable and secure home. Join our community today and become part of the movement to transform the housing system.

Get updates

Follow us on social media or sign up for updates to get information about meetings, events and actions in your area. By filling out the form below, you are giving us permission to send you emails and store your information as described in our privacy policy. 


Rent Repayment Order workshop 24 May, 6-8pm

Rent Repayment Order workshop 24 May, 6-8pm

This workshop is about Rent Repayment Orders (RROs) – a tool renters can use to get compensation if their landlord has done something wrong. The workshop will be led by Flat Justice – a community interest company working to support tenants get RROs and campaign on the...

read more

Get Active in the LRU – Online training 5 June 11am – 1pm

Get Active online training session Get Active in the LRU Hello everyone  If you’ve joined as a member recently and want to get stuck in, or if you’ve been involved for a little while and want to know more about how the LRU works, this training is for you! These are a...

read more